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Customer Service

We have a collection of over 400 designs in 5 team-sports at unbeatable quality and prices. If you can’t find what you’re looking for, or if you need a little help to get you started then please ask one of our trained customer care team members for assistance or contact us in a way that is most convenient for you.

For assistance, contact us.

Guarantee Policy

Shopper Guarantee

Your complete shopping satisfaction is our number one priority. At one point or another, our team has been on the ordering side and we’ve based the depth of our service on those experiences. Our promise – the best quality custom team-uniforms, the best value in custom team-uniforms, with the best customer service. Guaranteed.

SAFE SHOPPING

We’ve taken all the necessary precautions to ensure that your shopping experience on allensportswear.com is completely safe. Our secure server software uses industry-standard 128-bit SSL encryption technology. SSL (Secure Socket Layer) encrypts, or encodes your personal information, including credit card number, name, and address so this information would be rendered unreadable. With this technology, you enjoy more security when using your credit card for shopping at allensportswear.com than when using it in many of your daily off-line transactions.

FREE RETURNS POLICY

Our ultimate goal is to have our customers enjoy working with us so much that we are their first choice on their next uniforms order. We make sure that we’re there for you even after the sale is made.

These uniforms are custom made, and therefore we do not accept returns or offer refunds. However, if a defect is discovered (that is contrary to the client’s mock up design and order specifications) within 3 days from receipt of your shipment, we will replace the uniform free of charge. These instances are extremely rare because our customer care team stays in touch with you each step of the way from the time you place your order by providing you prompt order detail confirmation, package tracking details, and an invoice all sent to your email without any hassle. If it should happen – the defect needs to be reported within 3 days of receipt of your order. Pictures of the defective item/s will be required for verification purposes. If the defect is minor please call Allen Sportswear and we will readily discuss how the problem can be addressed.

Allen Sportswear will pay all Fedex return shipping costs. We will provide you with a pre-paid Fedex label to return the defective item/s to us and replace them within the same standard custom order turn around time of 5-6 weeks.