Frequently Asked Questions

Below are some of our most frequently asked questions that we receive here at Allen Sportswear. If you have another question that isn’t listed, contact us and we’ll be more than happy to answer you in a timely manner.

ORDERS/DESIGNS

How do I place a custom order?

There are three ways to do this:

  • MODIFY ANY ONE OF OVER A HUNDRED OF OUR ORIGINAL UNIFORM DESIGNS! Get on our DRAFT BOARD to select a specific team-sport, pick a uniform design you like then add your own color scheme, logos, team name and preferred fonts and lettering lay-out. You create the look you want! You can even order & pay for it online!
  • EMAIL YOUR OWN DESIGN to orders@allensportswear.com.
  • REPLICATE AND RECREATE. Find an existing uniform that you like and our design team will replicate it with your team and player details. (Note: Allen Sportswear will not copy any trademarked logos or copyrighted material).

Is there anything else I need to know about ordering custom uniforms for a team?

From experience, our repeat customers have learned to order extra uniforms sets beyond their actual need. This is a helpful contingency for new players coming into the team, or if you intend to use the same uniforms for the next few years.

Can I request for one of your product samples?

We do our best to upload and update photos of the actual products. If you need samples to present to a league or an approving body, please call us at 1877 MY ALLEN (692-5536) to inquire about product sample availability.

Can I request for a sample of my actual order?

For medium to large orders, it is our policy to make a Production Sample first and then we email a digital picture for your approval. If you need us to send an  actual product, please allow more time for production and delivery of your full order.

What critical information do I need to complete an order?

Having your team name, player names, player numbers (optional), sizes, and other special requests (longer inseams, etc) on-hand will help to move the ordering process along.

Can I get help if I am not sure of the design I want?

We’re here to help! Please call us at 1877 MY ALLEN (692-5536) and let us know what’s on your mind. Within 1 business day you’ll have several design options to choose from.

What kind of files do you accept?

We accept jpg, bmp, pdf, psd, gif and tiff files for picture submissions

What is the minimum order quantity?

For uniform sets (top and bottom) we have a 10 set minimum. If you are ordering jerseys or bottoms separately, the minimum is 20 jerseys, or 20 bottoms.

How can I check the status of my order?

You may inquire via email at tracking@allensportswear.com or call us at 1877 MY-ALLEN. If the order has already been shipped we will email the tracking number to you.

PRODUCTS/FONTS/FABRICS/SIZES

What is “professional quality” and how is it different from other uniforms?

Professional Quality is a term used to describe uniforms that are at par with collegiate and semi-pro league uniforms. Fabrics used are of high quality, Designs are more detailed, and Lettering is meticulously sewn on for style and durability.

How are Allen Sportswear products affordable even if they are “professional quality”?

This is possible, in part, because we own our own factory and have built strong relationships with business partners and suppliers of high grade materials. Direct control over production means we take zero shortcuts, manage our costs and consequently pass on those savings to our customers.

Should I choose sewn on letters or printed letters?

Either way you are guaranteed a superior looking uniform. Most athletes prefer “sewn on” because of the professional look it is associated with. Printing gives more freedom for complicated designs and is better for reversible jerseys because the end product comes out lighter

What kind of fabrics can I choose from?

We have a wide variety of fabrics including the most popular for professional athletic wear: Dazzle, Pro Mesh, Shiny, Semi-cool, Air-Cool and Micro mesh. We also use poly-cotton (for warms ups and baseball), and satin for other uniforms. We continuously update our fabric selections by offering the newest materials in terms of trend and technology.

What kind of fabric can I choose?

For basketball and football, most people prefer dazzle or NBA mesh (high quality fabric with air-holes), while others use a combination of the two. For football “shiny” is often used because it is less prone to “runs” and tears”, or double dazzle shoulders with a combination of heavy mesh. For baseball, cotton is widely preferred. For other sports, Dazzle, heavy Mesh and Shiny are your best bets. For practice jerseys, we recommend semi-cool fabric options.

Can I request for samples of the fabric?

To view sample photos of fabrics, log in and use our draftboard which will give you a number of fabric options per sports. Or, you may request for fabric swatches via email : customerservice@allensportswear.com , or call 1877 MY ALLEN.

What kind of fonts can I choose from?

We continually update our database of Popular Sports Fonts as shown in our DRAFT BOARD customization options.  You may ask for specific font styles to be applied onto your uniform design, by contacting us at 1877 MY ALLEN, and our in house designer will be able to assist.

What’s the difference between tackle twill and printed?

Tackle twill is better known as “sewn on” lettering, wherein letters and numbers made of polyester or twill are cut and meticulously sewn onto garment.  This is commonly used by pro, semi pro and collegiate teams.

Screen Printing refers to dyes that are screened and pressed onto the uniform. This method of application works well for detailed artwork and on reversible uniforms.

What kind of sizes do you use?

We use a widely accepted Sizes Chart for American Sports Apparel or click here. Sizes include Youth Small, Youth Medium, Youth Large, Youth XL, Adult Small, Adult Medium, Adult Large, Adult XL, and Adult 2XL. Larger sizes up to 7XL are available upon request for a small surcharge.

How should I choose my size?

Our size chart defines the actual garment measurements for each size. For example, if you have a chest measuring 42″, we give you the freedom to choose your “allowance”. You might want a Men’s Large with Chest 48″ for a 6″ allowance or Men’s XL Chest 50″ for an 8″ allowance, and so on, depending on how roomy you’d like your jersey to be.

Can I request for bigger than standard sizes like 4XL and 5XL?

Yes, we go all the way up to 7XL on our regular size chart.

Can I request for longer in seams or sleeve lengths?

Yes, we can accommodate requests for longer inseams (shorts length) or sleeve length; be sure to include this in your order form.

DELIVERY TIME

How soon will it take for my order to be processed?

Order processing is instant if your final design is ready and you have an approved payment. If you need help finding a design the process will take no more than two hours, again under the condition that your payment is approved and all the necessary information is complete.

Do you accept rush orders?

Rush or custom orders needed in less than four weeks’ time may be accepted on a case to case basis depending on our production capacity. Please call us and we will be very happy to assist you.

PRICING/PAYMENTS

How can I pay for my order?

You can pay by check or money order, school purchase order, bank wire or via credit card by fax.

What are your payment terms?

After you approve the Sales Order with the final design and specifications, payment must be made immediately to process all orders. For big orders ($3000 or more), you can call us to request for a partial payment arrangement to start production.

How else can we avail of discounts?

Ordering in large quantities can lead to considerable cost savings (up to 30%). We also offer special pricing for a team that introduces us to their league, i.e. referring us to other teams or to the league administration to explore sponsorship agreements. Ordering ahead of time (6-8 weeks) may also lower your prices.

What is your return policy?

Because these uniforms are custom made, we do not accept returns or offer refunds. If however, a defect is discovered, we will replace the uniform free of charge. Notification of the defect needs to be reported within 3 days of receipt of your order. Pictures may be required for verification purposes. If the defect is minor please call us at 1877 MY ALLEN.

DISTRIBUTORS

How can I become a distributor of your company?

Call us or email us at distributors@allensportswear.com.

Do I have to be actively involved in sports or athletic organizations to become a distributor?

Although we do desire to have affiliates that are actively involved in leagues as players, coaches, referees or volunteers, we recognize that some of the most successful distributors are retail or promotional products companies that are focused on selling. We accept all applications and evaluate each on a case to case basis. We provide all of our approved affiliates every management and product support necessary to set them up for success.

WHY CHOOSE ALLEN SPORTSWEAR

What makes Allen sportswear uniforms better than other uniforms out there?

Our uniforms are meticulously made for comfort, style, and durability – and we own our own factory so these aren’t empty words; we are on top of production from beginning to end. Our customer-service goes beyond expectations, our designs are always complimented and our quality-guarantee help to make your team stand out in any league, every game!

Why should I choose Allen Sportswear?

Most of our clients are blown away by our uniforms when they see them- the uniforms speak for themselves! What keeps our clients confident about working with us year after year is the kind of personal service they receive. We work to get you the lowest prices on comparable products so you get the BEST VALUE for your money. We will personally help you find a design you love and coordinate with you at every step.

Where do you manufacture your products?

The Philippines is known for products painstakingly handcrafted with precision. Unlike other Asian countries that are known to mass-produce apparel, it is known for its workers’ attention to detail and product ingenuity. Like many global big-brand sports apparel companies, we have chosen to manufacture our products in the Philippines to ensure AFFORDABILITY without compromising our HIGH STANDARDS FOR QUALITY

Am I guaranteed speedy delivery?

We have faster turn around times than most local companies. We work with two of the biggest freight companies in the world and we are guaranteed delivery dates, barring events or circumstances beyond the freight company’s control.

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